Refund policy
We want you to love your decals. If something's not right, we'll make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we are unable to accept returns.
Eligibility
To qualify for a return, your decals must be:
- Unapplied and unused — decals that have been peeled, applied, or partially applied cannot be returned
- In original condition with packaging intact
- Accompanied by your order number or proof of purchase
Defective or Wrong Items
If your order arrives damaged, defective, or we shipped the wrong item, contact us within 7 days of delivery at info@patriotdecalsusa.com with a photo of the issue. We will send a replacement or issue a full refund at no cost to you — no need to ship anything back.
How to Start a Return
Email us at info@patriotdecalsusa.com with your order number and reason for return. We will respond within 1–2 business days with return instructions. Do not ship items back without prior authorization — unauthorized returns will not be accepted.
Approved returns should be sent to:
Patriot Decals USA
1405 S Mosley Ave
Wichita, KS 67211
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defect, or damage). We recommend using a trackable shipping method — we are not responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to post the credit.
Non-Returnable Items
- Applied or partially applied decals
- Items returned after 30 days
- Sale or clearance items (marked final sale at time of purchase)
Questions? Reach us anytime at info@patriotdecalsusa.com.